Cancellation & Refund Policy

• Orders may be cancelled before dispatch.
• After dispatch, cancellation is accepted only in exceptional cases and is subject to approval.

Refunds for Prepaid Orders
• For a prepaid order cancelled before dispatch, an approved refund will be initiated to the original payment method.
• Your bank or payment provider may take additional time to reflect the refund in your account.

Damaged or Wrong Product
• If your claim for a damaged or wrong product is approved, you may choose either:
– A full refund, initiated within 24 hours, or
– A free replacement, targeted for same-day dispatch.

Cash on Delivery (COD)
• COD is subject to PIN-code serviceability and order verification.

Support Hours
• Support is available Monday–Saturday, 9:00 AM–6:00 PM IST.

Legal
• Nothing in this policy limits your rights under applicable consumer law.

Contact
• Customer Care: +91 8630-500-505
• Email: chronofoods24k@gmail.com